Legal · Last updated 16 October 2026
Grievance Redressal
Raise a complaint, reach our Grievance Officer, and know the timelines.
View Market is a software provider only. We take complaints from users and data principals seriously and resolve them within the timelines required by Indian law, including the Consumer Protection (E-Commerce) Rules, 2020, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
1. Grievance Officer
Grievance Officer, View Market. Write to legal@viewmarket.in with your account email, a description of the issue, and any order or invoice reference. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.
A named officer and registered postal address will be published here on entity registration.
2. What you can raise
- Billing, GST invoices, refunds, and cancellation disputes.
- Data privacy requests and rights under the DPDP Act, 2023 (access, correction, erasure, nomination).
- Security concerns or responsible-disclosure reports.
- Service availability, account access, or platform behaviour.
- Any content or conduct you believe breaches our Terms of Service.
3. How we resolve
- We log the complaint, verify your account, and assign it to the relevant team.
- We may ask for supporting details and keep you updated in writing until closure.
- Where a refund or credit is due, it follows the Refund Policy.
4. Escalation
If you are not satisfied with the outcome, you may escalate to the appropriate forum under Indian law — for example the Data Protection Board of India for privacy grievances, or a consumer commission for consumer disputes. We cooperate with any lawful process. Governing law and jurisdiction follow the Terms of Service (Bengaluru, Karnataka).
View Market is a SaaS automation platform only. It does not provide investment advice, research, or brokerage services.
Questions about these terms? Contact legal@viewmarket.in before using the platform. By continuing to use the service you confirm you have read and accept all 7 legal pages.