1. Overview
ViewMarket is a Software-as-a-Service (SaaS) platform providing algorithmic trading tools, charting capabilities, and broker integration services. Due to the nature of our software-based service, all subscription payments are non-refundable. This policy outlines the terms and conditions regarding payments and refunds.
2. No Refund Policy
As ViewMarket provides digital software services that are immediately accessible upon subscription, we do not offer refunds for any subscription payments. This includes, but is not limited to:
- Monthly or annual subscription fees.
- Upgrades or add-on feature purchases.
- Partial subscription periods not used.
- Accounts terminated or suspended for Terms of Service violations.
- Dissatisfaction with platform features or performance.
- Trading losses incurred while using the platform.
3. Why No Refunds
Our no-refund policy exists because:
- Immediate Access: Upon subscription, you gain immediate access to the full suite of ViewMarket features, including algorithmic trading tools, charting, and broker integrations. The value of the software is delivered at the point of access.
- Digital Nature:Software services cannot be "returned" in the same way physical goods can. Once access is granted, the service has been consumed.
- Infrastructure Costs: Each active account consumes server resources, data feeds, and broker API connections that incur costs regardless of usage frequency.
4. Free Trial & Evaluation
Where available, ViewMarket may offer a free trial period so you can evaluate the platform before committing to a paid subscription. We strongly encourage users to thoroughly test the platform during any trial period to ensure it meets their requirements. No refunds will be provided for subscriptions purchased after the trial period.
5. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your subscription will remain active until the end of the current billing period.
- No further charges will be applied after the current period ends.
- No refund will be issued for the remaining days of the current billing period.
- Your data and configurations will be retained for 30 days after expiration, after which they may be permanently deleted.
6. Billing Errors
If you identify a billing error — such as being charged incorrectly or charged after cancellation — please contact us immediately at billing@viewmarket.io. We will investigate and, if a billing error is confirmed, issue a correction. This is the only circumstance under which a payment adjustment may be made, and it does not constitute a refund policy.
7. Trading Losses
ViewMarket is a software tool provider and does not provide trading recommendations or investment advice. Trading losses incurred while using the platform are not grounds for a refund. Users are solely responsible for their trading decisions and outcomes. Please review our Risk Disclosure for a full understanding of the risks involved.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Any changes to the refund terms for existing subscriptions will be communicated in advance.
9. Contact Us
If you have any questions about this Refund Policy or need to report a billing error, please contact us at billing@viewmarket.io.