Refund Policy

This Refund Policy outlines the terms regarding refunds for View Market Inc.'s ("View Market," "we," "us," or "our") subscription-based software services. Please read this policy carefully before making a purchase.

1. Nature of Our Services

View Market is a software-as-a-service (SaaS) platform that provides:

• AI-powered trading automation tools
• Access to our proprietary software platform
• Broker integration capabilities
• AI Charts and market analysis features
• Custom agent development tools
• API access and LangChain SDKs

As a software provider, we deliver digital services and platform access rather than physical goods. Once you subscribe and gain access to our platform, the service has been delivered.

2. No Refund Policy

• Change of mind after purchase
• Failure to use the service during the subscription period
• Dissatisfaction with features or functionality
• Technical issues on your end (internet, hardware, etc.)
• Inability to connect to your preferred broker
• Trading losses incurred while using our platform
• Duplicate purchases or accidental subscriptions
• Subscription renewals (automatic or manual)
• Partial use of subscription period
• Account termination due to Terms of Service violations

3. Why We Don't Offer Refunds

Our no-refund policy exists for the following reasons:

• Immediate Access: Upon subscription, you receive immediate access to our full platform and all features included in your plan
• Digital Nature: Software access cannot be "returned" like physical goods once delivered
• Resource Allocation: We allocate server resources and infrastructure for your account immediately upon subscription
• Intellectual Property: Access to our proprietary AI models and algorithms is granted upon subscription

4. Before You Subscribe

We encourage you to thoroughly evaluate our platform before subscribing:

• Review our documentation and feature descriptions
• Check the list of supported brokers for compatibility
• Read our Terms of Service and other legal documents
• Ensure your system meets our technical requirements
• Contact our support team with any questions
• Review user testimonials and case studies

5. Subscription Cancellation

While we do not offer refunds, you may cancel your subscription at any time:

• How to Cancel: You can cancel your subscription through your account settings or by contacting support
• Effective Date: Cancellation takes effect at the end of your current billing period
• Continued Access: You will retain access to the platform until the end of your paid period
• No Partial Refunds: Cancellation does not entitle you to a refund for the remaining subscription period
• Data Retention: Your data will be retained for 30 days after cancellation, after which it may be deleted

6. Exceptional Circumstances

In rare cases, we may consider exceptions at our sole discretion:

• Service Unavailability: Extended platform outages (exceeding 72 consecutive hours) caused solely by View Market may be eligible for service credits
• Billing Errors: Documented billing errors on our part will be corrected
• Legal Requirements: Where required by applicable law in your jurisdiction

Any exceptions are granted at View Market's sole discretion and do not establish a precedent for future requests.

7. Chargebacks and Disputes

If you have concerns about a charge, please contact our billing team at billing@viewmarket.com before initiating a dispute with your payment provider.

8. Price Changes

We reserve the right to change our pricing at any time. Price changes will:

• Be communicated at least 30 days in advance
• Take effect at the start of your next billing cycle
• Not entitle you to a refund of previous payments

If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.